At crazywin, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have as a Filipino player on our platform. Reading this page takes just a few minutes and gives you full clarity on how your data is managed.
A clear breakdown of the personal data we gather and the purpose behind each category.
When you register on crazywin, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years, and ensure that only one account is registered per person. Your contact details are also used to send you important account notifications, security alerts, and updates about your transactions. We do not collect more personal information than is necessary to operate your account safely and in compliance with applicable Philippine regulations. All registration data is stored securely and is never shared with third parties for marketing purposes.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your preferred payment method, transaction reference numbers, and account details associated with your chosen payment channel. We do not store full card numbers or sensitive banking credentials on our servers — all payment processing is handled by regulated third-party payment providers who operate under their own strict security standards. Financial data is retained only for as long as required by law and for the purpose of resolving any transaction disputes. We may also use aggregated, anonymised transaction data to improve our platform's payment experience. Your financial information is never sold or disclosed to unrelated third parties.
We automatically collect data about how you interact with the crazywin platform, including the games you play, the sports markets you browse, your session duration, device type, operating system, browser version, and IP address. This data helps us personalise your experience, detect unusual activity that may indicate fraud or account compromise, and improve the overall performance of our platform. Usage data is also used to generate anonymised analytics that guide our product development decisions. We do not use this data to build individual profiles for sale to advertisers. If you use our mobile platform, we may also collect device identifiers to support seamless login and session continuity across your devices.
In line with our obligations under Philippine anti-money laundering regulations and responsible gaming commitments, we may request government-issued identification documents such as a valid Philippine ID, passport, or driver's licence. These documents are used solely for the purpose of verifying your identity and confirming your eligibility to use the platform. Verification documents are handled with the highest level of security and are only accessible to authorised personnel involved in the compliance process. We do not retain copies of your documents beyond the period required by law. If you have questions about the verification process, our support team is available 24/7 to assist you.
When you contact our customer support team — whether by email, live chat, or any other channel we make available — we retain records of those communications. This allows us to provide consistent, informed assistance and to follow up on any unresolved issues. Support records may also be reviewed internally for quality assurance and training purposes. We do not share the content of your support communications with third parties except where required by law or where necessary to resolve a dispute involving a payment provider. All communication records are stored securely and are subject to the same data retention policies as other personal information we hold.
We may collect general location data derived from your IP address to confirm that you are accessing the platform from the Philippines and to comply with any applicable geographic restrictions. We do not collect precise GPS location data unless you explicitly grant permission through your device settings. Device signals such as screen resolution, time zone, and language preferences are collected to optimise how the platform is displayed on your specific device. This information is used for technical and security purposes only and is not used to track your physical movements. You can review and adjust location permissions at any time through your device's privacy settings.
Under the Philippine Data Privacy Act of 2012, you have clear, enforceable rights over your personal data.
You have the right to request a copy of the personal data that crazywin holds about you at any time. Upon receiving a verified request, we will provide you with a clear summary of the information we have on file, the purposes for which it is being processed, and the categories of third parties with whom it has been shared. Access requests are processed within a reasonable timeframe and at no charge for standard requests. To submit an access request, please contact our support team using the email address associated with your account. We may ask you to verify your identity before releasing any personal data to protect against unauthorised access.
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update many of your account details directly through your account settings page. For changes that require manual review — such as corrections to your registered name or date of birth — please contact our support team with the relevant supporting documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your information accurate helps us serve you better and ensures that your account remains in good standing.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis for processing applies. Please note that certain data must be retained for a minimum period under Philippine law — including financial transaction records and identity verification documents — and cannot be deleted before that retention period expires. Where erasure is not possible in full, we will inform you of the specific data that must be retained and the reason why. Erasure requests are reviewed on a case-by-case basis and processed as quickly as practicable.
You have the right to object to the processing of your personal data for certain purposes, including direct marketing communications. If you no longer wish to receive promotional emails or platform updates from us, you can opt out at any time by updating your communication preferences in your account settings or by contacting our support team directly. Objections to processing for other purposes — such as profiling or automated decision-making — will be reviewed in accordance with applicable law. We will respond to all objection requests within a reasonable timeframe and confirm the outcome in writing. Your objection will not affect the lawfulness of any processing carried out before you raised it.
We only share your information where it is strictly necessary — and never for profit.
To facilitate deposits and withdrawals in Philippine pesos, we share the minimum necessary payment information with our regulated payment processing partners. These partners are contractually bound to use your data only for the purpose of completing your transaction and are prohibited from using it for any other purpose. All payment processors we work with are required to maintain security standards that are at least equivalent to our own. We review our payment partners regularly to ensure ongoing compliance. Your full financial credentials are never stored on our servers.
We are required by Philippine law to share certain player data with relevant regulatory and law enforcement authorities upon receipt of a lawful request. This includes disclosures required under anti-money laundering legislation and responsible gaming regulations. We will always verify the legal basis for any such request before disclosing information and will notify you where we are legally permitted to do so. We do not proactively share data with government bodies beyond what is required by our regulatory obligations. All mandatory disclosures are logged and reviewed by our compliance team.
To confirm the identity of players and comply with our know-your-customer obligations, we work with specialist identity verification service providers. These providers receive only the specific documents and data points required to complete the verification check and are not permitted to retain or use your information for any other purpose. All identity verification partners are vetted for security and data protection compliance before we engage them. Verification results are stored securely within our platform and are accessible only to authorised compliance personnel. We do not share your identity documents with any other third party.
If you have any questions about how crazywin handles your personal data, our FAQ page covers the most common queries. You can also reach our support team directly — we are available 24/7 to help Filipino players with any privacy-related concerns.